SMS Terms & Conditions

1. Program Description

Lakewood Med Spa PLLC ("Lakewood Med Spa," "we," "us," or "our") operates an SMS text messaging program to send transactional and operational messages to patients who have provided express written consent. This program is used exclusively for:

• Appointment confirmations and booking receipts
• Appointment reminders (24-hour and same-day)
• Pre-treatment preparation instructions
• Post-treatment care instructions and follow-up check-ins
• Appointment rescheduling and cancellation notices
• Responses to patient-initiated inquiries via text

No marketing or promotional messages are sent through this program. All messages are strictly transactional and operational in nature, directly related to the patient's care at Lakewood Med Spa.

2. How to Opt In

Patients opt in to receive SMS messages from Lakewood Med Spa through one of the following methods:

3. Message Frequency

Message frequency varies based on appointment activity. Patients typically receive:

• 1 booking confirmation message per appointment scheduled
• 1 reminder message 24 hours before the appointment
• 1 same-day reminder on the day of the appointment (for certain services)
• 1 post-care instructions message after the appointment

Total: approximately 2–4 messages per appointment. Additional messages may be sent in response to patient-initiated text inquiries.

4. How to Opt Out

You may opt out of receiving SMS messages from Lakewood Med Spa at any time using any of the following methods:

• Reply STOP to any message you receive from us. You will receive a one-time confirmation that you have been unsubscribed and will receive no further messages.
• Reply CANCEL, END, QUIT, UNSUBSCRIBE, or STOPALL — all of these keywords will also unsubscribe you.
• Call us at 214-247-6793 and ask to be removed from SMS communications.
• Email us at contact@lakewoodmedspa.com with your name and phone number and a request to opt out.

After opting out, you will not receive any further SMS messages from Lakewood Med Spa unless you re-subscribe by replying START or by providing new consent at the time of booking.

5. Help

Reply HELP or INFO to any message to receive assistance. You may also contact us directly:

6. Message & Data Rates

Lakewood Med Spa does not charge for SMS messages. However, your mobile carrier may charge standard message and data rates. Please contact your carrier for details about your messaging plan.

7. Supported Carriers

Our SMS program is compatible with all major US carriers, including AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, Cricket Wireless, Metro PCS, US Cellular, and others. Carrier support for SMS programs may vary.

8. Privacy & Data Use

Your phone number and consent information are stored securely and used solely to deliver the SMS messages described in this program. We do not sell, rent, or share your phone number with third parties for marketing purposes. For full details on how we handle your personal information, please review our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. Related Policies

10. Changes to These Terms

We may update these SMS Terms from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued participation in the SMS program after changes are posted constitutes your acceptance of the updated terms.